Refund Policy

1 Refund Eligibility Criteria

You are eligible for a full refund if all of the following conditions are met:

• You did not receive any eligible match (a real, active user on the other end of a live video session) within 30 minutes of your session start.
• You actively used the matchmaking feature — simply being logged in without entering the queue does not count.
• Your camera and microphone were functional and enabled during the session.
• You did not violate any community guidelines during the session (reports confirmed against you void the guarantee).
• This is your first refund request under this subscription.

2 Non-Refundable Scenarios

Refunds will not be issued in the following situations:

• You received at least one eligible match but simply didn't enjoy the conversation.
• You closed the app or browser before the 30-minute window expired.
• Your camera or microphone was disabled or blocked by browser permissions.
• Your account was suspended or terminated for guideline violations.
• You requested a refund after the 30-minute window following your session start.
• You used a VPN or proxy that prevented proper server connection.
• The payment was made fraudulently or via unauthorized means.

3 Refund Processing Time

• UPI: Refunded within 30 minutes of trigger. Usually instant.
• Credit / Debit Card: 3–5 business days for the bank to reflect the refund.
• Net Banking: 3–7 business days.
• Wallets (Paytm, PhonePe, etc.): Within 24 hours to the same wallet.

4 Technical Issues

5 How to Contact Us for a Refund

If you believe you are eligible for a refund but it has not been processed automatically:

• Email t.me/Dimensionalsocialnetworking with subject line: "Refund Request – [Your Order ID]"
• Include: Your registered phone number, Order ID, session date and time, and a screenshot of your payment confirmation.
• Our team will respond within 2 hours and process within 24 hours if eligible.